Privacy Policy

At SAWA, we believe trust is the foundation of every shared journey.

This Privacy Policy explains how SAWA (“SAWA”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects information when you use our website, mobile applications, communities, communication tools, and related services (collectively, the “Platform”).

By accessing or using SAWA, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

SAWA is a technology platform that helps people traveling in the same direction connect and share travel costs through carpooling arrangements.

SAWA facilitates ride discovery, communication, booking coordination, and community interaction between users.

SAWA does not provide transportation services and does not operate as a transportation company.

To provide our services, we may collect the following information.

3.1 Information You Provide

When creating an account or using the Platform, you may provide:

• First name and last name
• Email address
• Mobile phone number
• Date of birth
• Gender
• Profile photo
• Personal biography
• Preferences and settings
• Vehicle information
• Vehicle photos
• License plate information
• Communications with other users
• Communications with customer support

You are responsible for ensuring that information you provide is accurate and up to date.

3.2 Ride Information

When creating, searching for, or joining rides, we may collect:

• Pickup locations
• Drop-off locations
• Route information
• Travel dates
• Travel times
• Vehicle information
• Passenger information
• Booking requests
• Booking status
• Ride participation records

3.3 Community Information

If you participate in community features, we may collect:

• Messages
• Chat content
• Reviews
• Ratings
• Survey responses
• Community group activity

3.4 Location Information

To support ride matching and route planning, SAWA may collect location information including:

• Current location
• Pickup locations
• Drop-off locations
• Route selections
• Map interactions

Location access may be granted through your device settings.

You may disable location permissions at any time, although certain Platform features may become unavailable or less accurate.

We may automatically collect technical information such as:

• Device model
• Device identifiers
• Operating system
• App version
• Browser information
• Language settings
• IP address
• Crash reports
• Diagnostic information
• Analytics data

This information helps us improve performance, security, and user experience.

We use information to:

Provide Platform Services

• Create and manage accounts
• Match passengers and drivers
• Process ride requests
• Facilitate communication between users
• Manage communities and groups

Improve User Experience

• Personalize content
• Improve ride discovery
• Improve search results
• Improve Platform performance

Customer Support

• Respond to inquiries
• Resolve issues
• Investigate complaints
• Provide technical assistance

Safety and Security

• Prevent fraud
• Detect abuse
• Investigate suspicious activity
• Enforce our Terms & Conditions

Legal Compliance

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights and users

SAWA may send notifications and communications including:

• Verification codes
• Login confirmations
• Ride updates
• Booking updates
• Community notifications
• Chat notifications
• Service announcements
• Product updates
• Feature releases
• Security alerts
• Customer support responses

Where permitted by law, we may also send:

• Marketing communications
• Promotional campaigns
• Newsletters
• Referral campaigns

You may manage notification preferences through your account settings where available.

Certain information must be visible to facilitate shared travel arrangements.

Depending on your use of the Platform, other users may see:

• First name
• Profile photo
• Rating information
• Reviews
• Vehicle information
• Ride information
• Public profile details
• Communication messages exchanged through the Platform

Users are responsible for information they voluntarily share with others.

SAWA may provide:

• Ride chats
• Booking chats
• Community groups
• Reviews
• Ratings
• Surveys
• Public discussions

Content shared through these features may be visible to other users participating in the relevant ride, booking, or community.

Users should exercise caution when sharing personal information.

We may work with trusted service providers who assist us in operating the Platform.

These providers may assist with:

• Cloud hosting
• Data storage
• Analytics
• Customer support
• Security monitoring
• Email delivery
• Push notifications
• Mapping services

These providers receive access only to information necessary to perform their services.

We may disclose information when necessary to:

• Comply with applicable laws
• Respond to legal requests
• Enforce our Terms & Conditions
• Protect users
• Protect SAWA's rights
• Prevent fraud or illegal activity

Such disclosures will only occur where reasonably necessary or legally required.

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Misuse
• Loss

Despite our efforts, no online platform can guarantee absolute security.

Users should take reasonable steps to protect their accounts and passwords.

We retain information only for as long as necessary to:

• Operate the Platform
• Fulfill legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Subject to applicable laws, users may request:

Access

Information about the personal data we hold.

Correction

Correction of inaccurate or incomplete information.

Deletion

Deletion of personal information where legally permitted.

Withdrawal of Consent

Withdrawal of permissions previously granted.

Account Closure

Closure of a SAWA account.

Some information may be retained where required by law or for legitimate business purposes.

Users may request account deletion through the Platform or by contacting support.

When an account is deleted:

• Public profile visibility may be removed
• Future access may be restricted
• Certain records may be retained where required by law, dispute resolution, fraud prevention, or operational necessity

Deletion requests may require identity verification.

SAWA is intended only for individuals aged 16 years or older.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that information has been collected from a person under 16, we may remove such information and suspend the associated account.

Your information may be processed and stored in locations where SAWA or its service providers operate.

By using the Platform, you acknowledge that information may be transferred and processed across different jurisdictions in accordance with applicable laws.

Our website and services may use cookies and similar technologies to:

• Improve functionality
• Remember preferences
• Analyze usage
• Enhance performance

Users may control cookie preferences through browser settings.

Certain features may not function properly if cookies are disabled.

We may update this Privacy Policy from time to time.

When significant changes occur, users may be notified through:

• The Platform
• Email
• Push notifications
• Website announcements

Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or your personal information, please contact us through:

support@sawa-app.com

or through the support channels available within the Platform.